SHIPPING AND RETURNS
BETTIES only does deliveries to Spain (except Ceuta and Melilla), Germany, UK, Austria, Belgium, France, Italy, Ireland, Luxembourg, Netherlands and Portugal -check our delivery chart below for more info-.
DELIVERY TIME AND DELIVERY PRICE LIST
The delivery timeframe will range between 24 and 72 hours during business days, excluding Saturdays, Sundays and holidays.
The Company will acknowledge receipt of the order through email and will provide an estimated date of delivery of the purchased items.
Delivery costs include transport, insurance and customs clearance in origin. For deliveries to countries that don’t belong to the European Union, customs costs aren’t included at the destination nor are other taxes (customs duty); it is the recipient who must pay in cash to receive the merchandise.
The recipient will be responsible for all of the importation costs and tax that is generated at the destination’s customs, either if the merchandise is handed in to him/her or if he/she doesn’t take care of it.
We will attempt to deliver the order in the least amount of time possible, but the recipient must keep in mind the regulation of the country of destination for the importation of the requested articles, since BETTIES has no responsibility in this aspect. BETTIES won’t be imputable either for the effects produced by strikes, war conflicts or other circumstances that are beyond its control.
BETTIES won’t be responsible for the delays in customs clearance or if the local authorities decide to confiscate any element that forms a part of the delivery.
|SPAIN (except Ceuta and Melilla)
|ITALY AND GERMANY
|FRANCE, BELGIUM, AUSTRIA, IRELAND, LUXEMBOURG AND NETHERLANDS
Except in the event of exceptional circumstances, we shall send the order containing the product(s) listed in the Delivery Confirmation within the timeframes stipulated on the website for the selected delivery method and in any event within 30 days following the date of the Order Confirmation.
For the purpose of these Conditions, the “delivery” will be considered as made, or that the order has been “delivered” at the time you or a third party you have indicated for this purpose, acquires physical possession of the goods, which will be accredited by signing the receipt of the order at the agreed delivery address.
INABILITY TO DELIVER
If we cannot deliver your order, you will receive a text message (SMS) from our transport courier company to the telephone number you have provided, informing you that the following working day or other specified day your order will be delivered. If it is not possible to deliver your order on a second occasion, we will call you by telephone to let you know when it will be delivered. If it is not possible to deliver your order on a third occasion it will be left at a Delivery Point.
In Europe, if it is not possible to deliver the order, the transport company or BETTIES will send you an email indicating the Delivery Point where the order has been delivered.
If after 30 days of the order becoming available for delivery it has still not been delivered for causes not attributable to BETTIES or the transport company, we shall assume that you wish to cancel the contract and that it is therefore terminated.
As a result of terminating the Contract, we will refund any amounts we have received from you, excluding the delivery costs, without any undue delay, and in any event within a maximum period of 14 days from the date when we consider that the Contract has been terminated. Please bear in mind that transportation arising as a result of terminating the Contract may incur additional costs, as a result of which we are authorised to charge you the corresponding costs.
TRANSMISSION OF RISK AND OWNERSHIP
You will be responsible for the risks involved with the products once they are delivered. You will acquire ownership of the products once we receive the full payment of all amounts due in relation to the same, including delivery fees, or alternatively upon delivery (in accordance with the definition contained in clause 7) if it takes place at a later time.
EXCHANGE AND REFUND POLICY
TO WITHDRAW FROM PURCHASE
If you enter into this contract as a consumer and user, you have the right to withdraw from this Contract within a period of 14 calendar days without giving any reason but only regarding those items that can be returned.
The withdrawal period will expire 14 calendar days after you or a third party appointed by you, other than the courier, acquired actual possession of the goods, or, if the goods included in your order were delivered separately.
In order to comply with the withdrawal period, all that is required is to deliver a notification of your intention to make use of this right within the corresponding period.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from the Contract, we will refund the payment you have made to acquire the product without any undue delay, and in any event within at least 14 calendar days from the date on which you inform us of your decision to withdraw from the Contract; in case the product is not in perfect conditions we will have the right to deny the refund. The delivery fee will not be refunded.
We will make the refund using the same means of payment you used for the initial transaction. You will not be charged any additional costs as a result of the refund. However, we may withhold the refund until the goods have been received, or until you have supplied evidence of having returned the goods, depending on whichever condition occurs before.
BETTIES will take care of picking up the product in Spain (peninsular). Non peninsular and international returns should be delivered using the method of delivery the customer consider appropriate.
BETTIES will take care of the return shipping costs in Spain (peninsular). Non peninsular and international customer will be liable for the cost and risk of returning the products.
In every case, the products that are returned must be in perfect conditions, must not have been used and be in its original packaging. We, therefore, ask for the package to be appropriately protected and sealed to avoid problems in its transport.
You will only be liable for any loss in value of the goods resulting from any unsuitable handling other than that necessary to ascertain the nature, characteristics and functioning of the goods.
LEGAL RIGHT TO WITHDRAWAL
In addition to the consumers and users’ legal right to withdrawal referred to in clause 13.1 above, we provide a 30-day period from the delivery date within which you may return the products.
You may exercise your right to withdrawal as indicated in clause 13.1 above, although if you inform us of your intention to withdraw from the Contract after the legally defined term, you must return us the goods within 30 days of the date when the products were delivered.
Your right to withdraw from the Contract applies exclusively to those products that are returned in the same condition as you received them. No refunds will be made on products that have been used beyond their mere opening, for products that are not in the same state as when they were delivered, or if they have been damaged in any way. It is therefore important that you handle the products carefully whilst they are in your possession.
RETURN OF FAULTY PRODUCTS
In the event that you consider that the product does not conform with the Contract at the time of delivery, you should promptly contact us through our Customer Services (firstname.lastname@example.org) and we will instruct you on how to proceed.
After carefully examining the item we will inform you with an email of bettiesband.com within a reasonable period of time whether you are entitled to a refund or replacement (as appropriate). Said replacement or refund will be made as soon as possible and in any event within 14 days following the date we sent you an email confirming the refund or replacement of the faulty item.
Products returned by you due to a genuine flaw or defect will be refunded in full, including a refund for the delivery charges for shipping the item to you. The refund will be made using the same payment means which was used to make the purchase. In any event your statutory rights are not affected.