FREQUENTLY ASKED QUESTIONS
1. Do I need to set up an account to place an order?
You do not need an account to place an order in our online store. However, setting up an account will allow you to view past orders and the status of your order once you have made your purchase.
2. I want to place an online order, how can I make the payments?
BETTIES offers different methods of payment. With Visa, Visa Debit, Visa Electron, Mastercard. This payment will be made during the online purchase.
All transactions with credit / debit cards on the website will be processed through a secure payment gateway.
2. EXCHANGES AND REFUNDS
1. A few days ago I received my order but I have realized that I ordered the wrong size, how can I exchange it?
You have 30 days to return your purchase and place a new order with the correct size.
Any exchange involves a refund that will be made through the same payment method used for the purchase. The time of payment will depend on the bank of the client.
For any claim, you can write us to firstname.lastname@example.org with the subject of your claim.
- Returns will only be accepted with prior authorization from BETTIES.
- Items must be returned in perfect condition together with the return form provided on the website.
- Make sure that all the items are in the same state as you received them, box, bag and tags.
- In case your size or your desired colour is not available in stock, please do not hesitte to write us an e-mal with your needs or request to our customer service: email@example.com. As soon as possible, we will try to answer and solve your query.
- Defective items: can only be returned as long as it has been previously notified and authorized by BETTIES through firstname.lastname@example.org
- You can request the collection of the garment at your address for a return within Spain.
- The shipments of international returns will be sent to the following address along with the corresponding form properly completed that the client can find in the web:
BETTIES BAND S.L.
c/ Umbría 11A
2. How can I find out when a product is back in stock?
You can request it at the product´s site by introducing your email address.