PRIVACY POLICY

Given that the security, guarantee and protection of the personal data provided by our Customers/ Users are very important for BETTIES, we recommend you read the following Privacy Policy.

When you access www.bettiesband.com you become a User and when you buy our products, either on our website or in any of our stores, you become a Customer.  This Privacy Policy constitutes, together with the Legal Notice, the General Conditions of Sale and the Cookies Policy, the set of rules and policies governing the use of the website called www.bettiesband.com as well as the relationship between BETTIES BAND S.L. and the User/Customer and, where applicable, the online purchase of BETTIES products. The present Privacy Policy regulates, in particular, the processing by BETTIES BAND S.L., of personal data belonging to the Users/Customers.

BETTIES guarantees that it will process personal data in compliance with EU Data Protection Regulation 2016/679 and the legislation on information society services and electronic commerce (LSSICE). To this end, BETTIES states the following:

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

BETTIES BAND S.L.

C/ Umbría 11A,
28043, Madrid (Spain),
Tax ID No. B-87963773
Email: info@bettiesband.com

HOW DO WE COLLECT PERSONAL DATA?

The data provided by Users/Customers is voluntary, although if they refuse to provide the requested data they may be unable to access the services for which their data are needed or they may not be able to buy in our e-Shop. During the data collection process, and whenever data is requested, users/customers are informed of the mandatory or voluntary nature of data collection.

Data provided voluntarily by Users/Customers:

1. When they access our website and/or e-Shop. This is the personal information that the User/Customer provides when browsing our website; placing an order as a customer or guest; creating or modifying their account; establishing a list of favourite products; participating in a contest, prize draw or special offer; by contacting us with a comment, question or complaint through the Customer Service Department or by sending us any written communication (either by email or by post); when subscribing to receive newsletters and newsletters about our products, store openings, street market, events or promotions and when sending their CVs if they are interested in any vacancy or in forming part of our team, etc.

2. In our pop-up shops and events. The personal data Customers provide us with when they fill out our customer information sheets when visiting our pop-up stores; when they buy our products; when they go to street markets, etc.

3. Data provided by Users/Customers while browsing the website and/or e-Shop: data resulting from the application of algorithms for analysing, for example, purchase records, to know our customers’ interest in certain products, preferences, purchase history, special offers, browsing on our website, etc.

WHAT PERSONAL DATA DO WE PROCESS?

Personal and contact information.

This information is provided or facilitated by the User/Customer to BETTIES BAND S.L. when registering on our website www.bettiesband.com as a guest, customer, etc., when filling in the Customer form or when contacting BETTIES BAND S.L. for any enquiry.

These data are, for example, name and surname, date of birth, country, address, delivery address, email, telephone number, mobile number, etc. or those that BETTIES BAND S.L. may request to attend and process any consultation or request that the Users/Customers may send us.

Payment, billing and sales information. 

This information is provided or facilitated by the User/Customer when purchasing our products, for example, the payment instrument (credit card, debit card) chosen shipping method, products purchased, shipping data, billing, place of purchase, preferences, returns, refunds, etc.

Information about the interaction and preferences of our Users/Customers.

BETTIES BAND S.L. collects, stores and processes all the information on preferences and tastes (purchase history, habits and preferences), for example, when adding products to “My favourites”, or when selecting a preferred language, etc., to improve and know the products that best suit our Users/Customers.

Information about devices and the use of our website.

BETTIES BAND S.L. collects and processes the data concerning the devices from which the Users/Customers access our Website, i.e. whether it is a PC or a mobile phone, IP address, the use made of the Website, etc.

Career information and CV.

BETTIES BAND S.L. collects and processes all personal information, academic, professional and CV information, as well as the contact details that Users provide us with when they apply for any jobs or vacancies. The personal, academic, professional, curricular and contact data that we collect are those that the Users provide us with at all times through their CVs, such as previous work experience, training and academic data, etc.

 WHY DO WE PROCESS PERSONAL DATA?

BETTIES BAND S.L. establishes that, based on the principle of purpose limitation, personal data will be collected exclusively for specific, explicit and legitimate purposes, and will not be further processed in a way that is not consistent with those purposes. The purposes are as follows:

 To manage, develop and execute the purchase of our products.

Personal data such as basic personal information, contact information, data on your purchases, payment data, sales information and any other data strictly necessary to achieve this purpose are used:

– To manage, administer and process the purchase of our products, for administrative actions, accounting, processing any incident or query in relation to the purchase processes and manage any return, claim or withdrawal of products purchased, warranties, communications with the Customer regarding any problems relating to the management or delivery of the order etc.; and

–  To comply with obligations imposed by applicable laws, regulations or legislation.

The data shall be kept for as long as the relationship is maintained and no request is made to delete them, and invariably complying with any statute of limitations periods which may be applicable to it. If you do not provide the necessary information for this purpose, you will not be able to buy our products.

To manage and process services requested by the User/Customer.

We will use your personal data (personal and contact information) and any other data strictly necessary to comply with the request and follow-up of any question, doubt, complaint or claim that may be raised or presented by the User/Customer.

The data shall be kept for as long as the relationship is maintained and no request is made to delete them, and invariably complying with any statute of limitations periods which may be applicable to it. If you do not provide the necessary information for this purpose, we will not be able to perform the service requested by the User/Customer.

To manage relations with our Users/Customers.

To send information and newsletters regarding products, services and invitations to events about our brand (organised by us); special offers, discounts and other customised services; invitations to take part in competitions, prize draws and other initiatives for customers or Users; to evaluate and improve the quality and selection of our services and products according to the needs and preferences of Users/Customers; to develop new products and services based on the preferences of the Users/Customers; to analyse and perform statistics and studies on the interests, preferences or trends of use of the Users/Customers; and to design advertising strategies, perform behavioural segmentation, and/or marketing.

To send commercial and marketing information about our products, special offers, invitations to competitions, special sales, etc., BETTIES BAND S.L. may use traditional means of contact (postal mail and telephone) and/or digital and automated (e-mail, SMS, telephone and other digital channels) and we may send these communications if the User/Customer has expressly agreed to receive them. At any time, the User/Customer may cancel their subscription or unregister.

The data will be kept as long as the User/Customer does not request its cancellation, as it is understood that he/she is still interested in receiving the aforementioned communications. If the information required for this purpose is not provided, we will not be able to inform the User/Customer about our news, special offers, draws and events.

To manage and process candidate selection processes. 

The personal data provided by candidates will be used for the purpose of communicating possible job offers, as well as selection processes that may be of interest to the candidate because they meet the appropriate requirements.

The personal data provided will be kept for the time necessary for BETTIES BAND S.L. to consider the candidate’s skills and qualifications and the company’s recruitment needs, or until the candidate requests that they be deleted.

WHO DO WE SEND THE DATA TO?

When a Customer purchases our products it may be necessary to communicate some personal data to third parties in order to process and manage such a purchase, for example:

– Contact or shipping details, which it may be necessary to communicate to transport and courier companies in order to process the purchases of products made by the Customer with BETTIES BAND S.L.;

– Personal data and/or payment details, which may have to be communicated to credit card companies, banks and companies in order to process your transactions in our e-Shop.

Pursuant to current laws, BETTIES BAND S.L. will only disclose the personal data of the Customer that are strictly necessary, and the third party recipients of same may only process your personal data to process and manage the purchase of the product.

Apart from the above-mentioned cases, BETTIES BAND S.L. does not communicate the personal information provided by Clients/Users through the website to third parties, except when such disclosure is required by current legislation, by court order, or by a competent authority, as well as when we must communicate the data required for the logical reason of providing the service.

Under no circumstances does BETTIES BAND S.L. transfer personal data to third parties.

WHAT ARE THE RIGHTS OF USERS/CUSTOMERS?

Right of access:   Right to obtain confirmation as to whether or not BETTIES BAND S.L. processes personal data concerning you.

Right of portability: Whenever BETTIES BAND S.L. processes personal data through automated means based on your consent or a contract, the User/Customer has the right to obtain a copy of his/her data in a structured, commonly used and machine-readable format transferred to you or to a third party. It will only include the personal data you have provided.

Right of rectification: Right to have inaccurate or incomplete personal data concerning you corrected. If the Customer has an account in our e-Shop, they can edit their personal data in this account.

Right to erasure or right to be forgotten: Right to obtain the deletion of any personal data that BETTIES BAND S.L. processes at any time, except in the following situations: if you have an order pending delivery in whole or in part; you have an outstanding debt to BETTIES BAND S.L., have any questions or claims pending resolution with the Customer Care Services and if you have made a purchase, where we will retain your personal information in connection with the transaction under tax and accounting regulations.

Right to object to the processing of data on the basis of legitimate interests: Right to object to the processing of personal data on the basis of the legitimate interests of BETTIES BAND S.L. We will not continue to process personal data unless we can prove compelling legal grounds for the processing that prevail over your interests, rights and freedoms, or for the filing, exercise or defence of claims.

These rights may be exercised by notifying BETTIES BAND S.L. at the e-mail address info@bettiesband.com or by writing to BETTIES BAND S.L. Att/Dept. Marketing c/Umbría nº 11A, 28043, Madrid.

Right of opposition to receive commercial and marketing communications: Right to object to receiving commercial and marketing communications. At any time Users/Customers may unregister simply by following the instructions indicated at the bottom of the body of each electronic communication sent by BETTIES BAND S.L.

Right to lodge a complaint with a supervisory authority:  If you believe that BETTIES BAND S.L. processes your data incorrectly, you can contact us. You also have the right to lodge a complaint with the competent data protection authority.

AMENDMENT OF THE PRIVACY POLICY.

BETTIES BAND S.L. reserves the right to unilaterally amend this Privacy Policy as a result, inter alia, of: (i) changes in the website; (ii) modifications in the processing or purposes of personal data; (iii) modifications or new legislation or (iv) the establishment of new criteria by the Spanish Data Protection Agency or any other authority on the subject.

Accordingly, BETTIES BAND S.L. recommends that the User carefully read the Privacy Policy in force at the time he/she accesses the Website and invariably before registering, subscribing or purchasing any product of our brand.

Contact.

For any doubt, query or if you need further information about this Privacy Policy, or to send us any suggestion or complaint, you can contact BETTIES BAND S.L. by sending an email to the e-mail address info@bettiesband.com or by post to BETTIES BAND S.L. c/Umbría nº 11A, 28043, Madrid, Spain.

COOKIES POLICY

A cookie is a file that downloads onto your computer when visiting our website. Cookies allow us to collect information about your computer, such as your IP address, operating system and browser, among other details, for system administration. This information is statistical data about how you browse our website; we never receive information about what is stored on your computer.

There are different types of cookies according to the amount of time they are active:

• Session cookies: these are temporary cookies that are stored in the cookie folder of your browser until you leave the website; they are not saved onto the hard disk. The information received from these cookies is used to analyse web traffic patterns.
• Permanent or persistent cookies: these are stored on the hard disk and are read by our website every time you make a return visit.

The main cookies used by our website are:

• Cookies that are necessary to provide, for instance, a smooth browsing experience, to process the payment of goods and services requested by the user and to ensure webpage content loads properly.
• Third party cookies, such as those used by social networks.
• Analytical cookies for regular maintenance purposes and to provide the best possible service to the user and gather statistical data on usage.

Cookies help us to improve our website and provide a better, more customised service. In particular, they allow us to:

• Estimate numbers and patterns of use.
• Store information on your preferences and tailor our website to your particular interests.
• Speed up your searches.
• Recognise you when you return to our website.
• They store the user’s browsing habits to provide content, including adverts relevant to your interests, to measure the effectiveness of the adverts and to provide services in the name of BETTIES.

Although to use our website you need to allow cookies, which always collect completely anonymous information, you can still configure your browser to block them or, where applicable, delete them. However, if you select this setting, you may not be able to access certain parts of our website. Linked pages, such as the payment platform, may also use cookies to activate the security features that control access to restricted areas and for general browsing.

This website uses the following cookies:

WHO USES THE INFORMATION STORED BY OUR WEBSITE COOKIES?

The information stored by our website cookies is used exclusively by our website, with the exception of those identified as ‘third party cookies’, which are used and managed by external groups to provide services that we have requested in order to improve our services and the user experience when browsing our website.

HOW CAN YOU CONFIGURE OR DISABLE YOUR COOKIES?

You can allow, block or delete cookies installed on your computer by configuring your web browser options.

With the following links you will find all the information necessary to configure or disable your cookies on each browser.

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Safari
• Safari para IOS (iPhone y iPad)
• Chrome para Android

You can disable all these cookies by configuring your browser to automatically delete them as soon as you close your browser, computer or device.